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The 3rd International E-Symposium on Communication in Health Care

“Advancing Frontiers of Health Communication Research, Education and Practice during the Pandemic”

Hong Kong Time Indicated Below 
Keynotes: 30 mins + 15 mins virtual coffee chat (click the title to view abstract)

Sessions: 15 mins per talk + 15 mins overall Q&A (click "Session X" to view abstracts)

Day 1 Programme



Keynote 1

(Moderator: Olga Zayts-Spence)


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Elizabeth Rider

Harvard Medical School/ Boston Children's Hospital

Session 1: From Effective Healthcare Communication to Improved Healthcare Outcomes for Vulnerable Populations during COVID-19

(Moderator: Ni-Eng Lim) 



Mental health in the workplace: COVID-19 and vulnerable groups

Zoë Fortune

City Mental Health Alliance Hong Kong/ The University of Hong Kong

(with Olga Zayts-Spence & Vincent Wai Sum Tse)

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The resilience of social service providers and families of children with autism or development delays during the COVID-19 pandemic

Paul Wong

The University of Hong Kong

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The pervasive relevance of COVID-19 in paediatric palliative care appointments during the pandemic

Kaite Ekberg

Queensland University of Technology

(with Lara Weinglass, Stuart Ekberg, Susan Danby & Anthony Herbert)

Virtual Coffee Chat (with Elizabeth Rider)


Session 2: Researching Social Interactions in Clinical Contexts

(Moderator: Olga Zayts-Spence) 


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Adapting and applying linguistics to make hospitals safer: A translational research approach

Diana Slade

The Australian National University

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Communicating about illness progression and end of life

Stuart Ekberg

Queensland University of Technology

(with Ruth Parry, Victoria Land, Katie Ekberg, Marco Pino & Charles Antaki)

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Dealing with patient reluctance in difficult decision-making process

Michie Kawashima

Kyoto Sangyo University

Lunch Break


Session 3: Conversation Analysis and Healthcare Communication

in Asia  (Moderator: Ni-Eng Lim) 


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History-taking questions during triage in emergency medicine

Sheung-Hee Lee

Yonsei University

(with Chan Woong Kim)

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Recommending no further treatment: Gatekeeping work of generalists at a Japanese
university hospital

Shuya Kushida

Osaka Kyoiku University,

(with Michie Kawashima & Tetsuya Abe)

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Mild cataract patients’ reactions to doctors’ ‘no surgery’ recommendations

K K Luke

Nanyang Technological University

(with Augustinus Laude, Yvonne Tse-Crepaldi & Ni-Eng Lim)

Session 4: Communicating Uncertainty in Healthcare Settings  (Moderator: Stuart Ekberg) 


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Evidence and hedges: Uncertainty in diagnostic statements

Mary Dahm

The Australian National University

(with Carmel Crock)

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Managing parental uncertainty on a paediatric palliative care telephone support line

Holly Sansone

Queensland University of Technology

Session 4 (Cont'd)

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“What’s going on with my ears? ”: Some
reflections on managing uncertainty in the
audiology consultation

Jennifer Watermeyer

The University of the Witwatersrand, Johannesburg

Virtual Coffee Chat


Keynote 2

(Moderator: KK Luke)

1530-1600 CANCELLED

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Peter Schulz

The University of Lugano

Session 5: Technology and Healthcare Communication (Moderator: Olga Zayts-Spence) 


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The translation and sociocultural adaptation of web-based tools to enhance person-centred communication for people living with dementia

Tony Young

Newcastle University

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Jeff Bezemer.JPG

Physical therapy online: Supporting infants with cerebral palsy and their parents during Covid-19

Phill Harniess & Jeff Bezemer

University College London

Session 5 (Cont'd)

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Assessing machine translation in use: Trustworthiness and safety of Google Translate
translations in obtaining surgical consent

Susy Macqueen

The Australian National University

(with with Christine Phillips, Tina Campbell, Zhengdao Ye, Johanna Rendle-Short & Katrina Anderson)

Virtual Coffee Chat

(with Peter Schulz) 

1700-1715 CANCELLED

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Linguistics explorations of voice-hearing: contributions and surprising insights

Zsófia Demjén

University College London

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Dementia in the news: Quantitative and qualitative perspectives

Gavin Brookes

Lancaster University


“I’m losing my sanity!”: The impact of COVID-19 pandemic on mental health of ‘working mothers’

Olga Zayts-Spence

The University of Hong Kong

(with Zoë Fortune, Vincent Wai Sum Tse, Mariana Lazzaro-Salazar & Sylvia Jaworska)

Session 6: Discourses of Mental Health and Illnesses 

(Moderator: Zoë Fortune) 


Keynote 3

(Moderator: Zsófia Demjén)


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Elena Semino

Lancaster University

Day 1 Brief Wrap-up


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